Help Center
Frequently Asked Questions
Everything you need to know about ordering and caring for silk embroidery.
What makes your silk embroidery special?+
Each piece is hand-embroidered on pure mulberry silk by master artisans using heritage techniques from Suzhou, Hunan, Chaozhou, and Sichuan. Every order includes a certificate of authenticity.
How should I care for silk embroidery?+
Store flat or rolled in acid-free tissue, away from direct sunlight and moisture. Dry clean only — never machine wash. Handle with clean, dry hands.
Do you offer custom sizing or designs?+
Yes. Contact our atelier for custom clothing sizing, personalized motifs, and corporate gift orders. Lead times vary by complexity.
What is your return policy?+
We offer 30-day returns on unworn, undamaged items in original packaging. Custom orders are non-returnable unless defective.
How long does shipping take?+
Orders ship within 2-3 business days. US delivery typically takes 5-7 business days; international 7-14 business days via express courier.
Can I track my order?+
Yes. You will receive a tracking number by email once your order ships with full insurance coverage.