Refund Policy

Return Policy Overview

At Silk Embroidery House Co., Ltd., we stand behind the quality of every embroidery piece we sell. If for any reason you are not satisfied, we offer a fair and transparent return policy.

Eligibility for Returns

• Items must be returned within 30 days of delivery
• Embroidery must be unworn, undisplayed, and in original packaging with certificate
• Custom or personalized items are non-returnable unless defective
• Final sale items are marked clearly at checkout

Quality Guarantee

If you receive embroidery that does not meet our quality standards — including loose threads, mounting defects, or transit damage — contact us within 7 days for a full refund or replacement.

Return Process

1. Contact customer service at contact@silkembroidery.net with your order number
2. We will provide an RMA number and return instructions
3. Ship the item back using trackable, insured shipping
4. Refunds processed within 5-10 business days after inspection

Refund Method

Refunds are issued to the original payment method via PayPal. Shipping costs are non-refundable unless the return is due to our error.

Damaged or Incorrect Orders

Contact us within 48 hours with photos of the package and embroidery. We will arrange a replacement or full refund immediately.

Contact

Silk Embroidery House Co., Ltd.
No. 88 Silk Craft Lane, Suzhou, Jiangsu 215000, China
Email: contact@silkembroidery.net
Phone: +86 512 8888 6688